Check out these Frequently Asked Questions to learn about using There is a growing need for targeted and well-coordinated public education efforts about how to use appropriately.
For more information about text-to go to quick facts. What should I do if I accidentally dial ? If you dial by mistake, or if a child in your home dials when no emergency exists, do not hang up — that could make officials think that an emergency exists, and possibly send responders to your location.
Instead, simply explain to the call-taker what happened. Can I dial from a wireless phone without a wireless calling plan? All wireless phones, even those that are not subscribed to or supported by a specific carrier, can call If disconnected, the center has no way to call back the caller.
These uninitialized phones are often used to place malicious or fake calls to call centers. These calls are a burden on the system because call centers are required to find out whether or not an emergency truly exists. Oftentimes, parents provide these uninitialized wireless phones as toys to young children, unaware that if the child dials , a live call will be connected with the local call center. How can I prevent my child from accidentally dialing ? Teaching children when to call is just as important as teaching them how to place a call.
A variety of resources are available to help parents and educators train children when and how to call For more information, visit for Kids. Parents should also be aware that wireless phones without a current calling plan through a wireless provider are still capable of connecting a call to a local center. How do I place a "test" call to make sure works for me? This will needlessly take resources away from true emergencies.
When the call-taker answers, briefly describe the type of incident you are reporting. For example, "I am reporting an auto fire," or "I am reporting an unconscious person". Then stay on the line with the call-taker — do not hang up until the call-taker tells you to. In some cases, the call-taker will keep you on the line while the emergency units are responding to ask additional questions or to obtain ongoing information. Be patient as the call-taker asks you questions.
The information is being gathered while emergency response units are en-route. Let the call-taker ask you questions — they have been trained to ask questions that will help prioritize the incident, locate it and speed an appropriate response. Your answers should be brief and responsive. Remain calm and speak clearly. If you are not in a position to give full answers to the call-taker the subject is nearby , stay on the phone and the call-taker will ask you questions that can be answered "yes" or "no".
Be prepared to describe your location and the location of the emergency. One of the first questions to ask is whether the situation you are dealing with is truly an emergency that requires a trip to the emergency department. According to the American College of Emergency Physicians, these are all warning signs of a medical emergency:. Call if you are experiencing a medical emergency and are alone.
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